Dialers is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. A dialer automatically inserts and adapts the numbers depending on the pre-programmed data, allowing the user to subscribe to the service providers at his wish and feasibility.
Gaytes dialer solutions are integrated with switching systems ( epabx or server & acd ) to monitor agentÆs status and its activities. Optimize agent utilization and thus enhance call center productivity.
Gaytes dialer solutions :
ò auto dialer - phone system delivers a pre-recorded message to live answers and answering machines. If another call status is detected (busy, etc.), our phone systems can reschedule the call for a later time. Simple messages can be delivered or the call recipient can be presented with an ivr script that accepts touch phone responses.
The remaining auto dialer techniques are used in conjunction with call center phone agents. These agents are either local to the contact center or can be working from home or in remote locations.
ò preview dialer - phone agents view call information prior to the call being placed. The agent can decide not to initiate the call.
ò progressive dialer - this dialing method passes the call information to the agent at the same time the number is being dialed by the phone dialer. The agent usually has a few seconds to view the call information, but cannot stop the call process.
ò predictive dialer - this technique is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted by human voice detection technique. This eliminates busy signals, answering machines, etc.
Call center solution the z .Ccs (call center solutions) system is easy to customize, administer and use. The z.Ccs system can be integrated within the existing communications infrastructure. The product is developed on the defacto industry standard voice processing hardware. The product allows seamless lan connectivity options. Also supported is full open database connectivity (odbc) support for immediate and future cti developments and the product is so developed that it supports pbx and pstn integration.
Complete gui based interface and operation Predictive dialing Answering machine detection (upto 90%) Music on hold Voice recording and retrieval Crm Three-way calling Call back scheduler Complete software based solution Call snooping Call barging Live monitoring Agent quality management Web based reporting query engine Call history Simultaneous inbound/outbound calling Local and remote call agents Call detail records Authentication Call queuing (inbound) Web-based administration Multiple campaigns and lead sets Full featured a.C.D. Powerful reporting Web control panel Realtime queue stats (inbound) Call parking Conference bridge Blind transfer Call forward on no answer Multiple voip gateways Call hunting Call conference Call transfer Voice mail Call forwarding Barge in Admin console Use as intra office pbx Use as ip pbx Use as multilocation Compatible with e1 Campaign selection while sign in for multiple campaigns Script integration Campaign wise crm pop up and scripting Campaign wise dispositions Tpv or third party verification Hold or unhold self-other-self or away Call scheduling Agent call transfer Remote login
