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Our Company

At go4WorldBusioness.com, we are changing how small businesses discover supply and demand information for their products and services. For the past 20 years we have been helping manufacturers, suppliers, traders and other trade related professionals connect with their counter parties to transact wholesale and high volume business across borders.

We are looking for dynamic and enthusiastic professionals to join our young and innovative workforce across various job functions, as we embark on our next leg of growth.

Open Positions

(A) Customer Success Manager, Okhla Phase III - New Delhi, India

As a Customer Success Manager, you will be responsible for making sure that our support desk is providing timely, accurate and meaningful resolution to all customer queries. You will have direct responsibility of quality control and also need to setup and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately by you. Your goal eventually is to maintain good customer satisfaction to influence renewals and new sales.

You will also be in charge of identifying and facilitating agent training and development for your team members.

Detailed responsibilities
  • Manage post-sales interactions with customers through strong relationship-building and product knowledge
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Increase customer satisfaction by addressing challenges they are facing with respect to our product
  • Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
  • Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Provide regular updates to the management team about issues that need their attention
(B) Customer Success Agents, Okhla Phase III - New Delhi, India

Customer Support is the single most important function at go4WorldBusiness. We pride ourselves as being one of the most customer centric companies in our domain and go to any length to ensure we have nothing but happy customers. We have a vibrant and dynamic team of Support Agents who work round the clock to answer customer queries and provide quick resolution to all customer complaints.

We are currently looking for experienced support personnel to join our growing team of agents who use emails, live chat and phone support to help users find success using go4WorldBusiness. The ideal candidate will have a support oriented, pleasing personality who has excellent command over English and who knows how to deal with difficult situations and yet come out making the customer feeling like a million dollars.

Detailed responsibilities
  • Handle pre and post-sales interactions with customers through strong relationship-building and product knowledge
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Increase customer satisfaction by addressing challenges they are facing with respect to our product
  • Provide quickest possible and accurate resolution to all customer queries
(C) Lead Verification Agents, Okhla Phase III - New Delhi, India

Our Lead Verification Agents work round the clock to speak with wholesale buyers to understand their buying requirements for various goods and services. The ideal candidate will have excellent command over spoken English and be willing to work in a fast paced, target-based environment. This is a purely voice based process.

You will be required to speak to global, senior business managers on a day to day basis, understand and extract detailed information about their purchasing needs within a small time frame. After spending any length of time in this process, you will gain understanding of processes and terminologies used in global trade and acquire valuable experience that may lead to a career in international trade.

(D) Senior Team Lead and Technical Architect, Okhla Phase III - New Delhi, India

This is a senior role in our Technology Department with immense visibility and rich career rewards. We are looking for highly experienced candidates who are ready to step into (or are already in) technology leadership roles.

The ideal candidate will have close to 10 years of experience and be generally excited about technology and well versed with latest development methodologies and frameworks used to build large scale and high performance web based solutions. You will be responsible for:

  • Planning, architecting and managing development and feature roll outs for go4WorldBusiness.com
  • Mentoring junior developers
  • Reviewing code written by junior developers
  • At times rolling up your sleeves and getting your hands dirty with writing high quality code
  • Interviewing and handpicking developers for your team from universities or the market
Technical Skills Required
  • Php, using advanced frameworks such as Symfony.
  • Fast search technologies such as Elastic Search or Solr.
  • Good knowledge of SQL Server/MySQL database queries, stored procedures etc.
  • Ability to develop for and deploy on Linux OS, configuration and administration skills are a plus (a big plus if used Amazon Web Services)
  • Desirable to have knowledge of Mobile Development Frameworks.
(E) Senior Developers, Okhla Phase III - New Delhi, India

We are currently looking for enthusiastic technologists to come and join our team to help us build the next generation go4WorldBusiness.com. As a Senior Developer, you will work with a team of talented developers and will have to be very knowledgeable in scalable web architectures, distributed systems and patterns for website development.

You will be responsible for taking specific product features through entire life cycle, from requirement analysis to production roll out, meeting the reliability, performance and quality targets required in our company.

What you’ll be required to do
  • Work independently and own multiple features of the product
  • Design & implement features, required APIs, test suites or technology according to specifications
  • Pay strict attention to quality of your code, to ensure project deliverables meet the required quality standards
  • Perform research on various technologies useful for the project
  • Complete assignments on time and with minimal defects
  • Partake in regular development and brainstorming meetings
What you need to succeed
  • 5+ years of software development experience
  • Experience building and deploying web applications with Php Frameworks such as Symfony
  • Good knowledge of SQL Server/MySQL database queries, stored procedures etc.
  • Able to develop for and deploy on Linux OS, configuration and administration skills are a plus (a big plus if used Amazon Web Services)
  • Experience with Web Services and SOAs (REST, SOAP)
  • Knowledge of modern search technologies such as Solr or Elastic Search
  • Solid foundation in development process, best practices and design patterns
  • Good knowledge of code-versioning tools and practices
  • Strong knowledge of code-editors, debuggers, profilers and other tools for the technologies being used
  • B.S. or M.S. degree (degree in Computer Science, Engineering or equivalent is a bonus)
  • Effective communication with the local and remote team members
  • You must be enthusiastic, creative and have the desire to innovate
(F) Digital Marketing Expert (SEO / PPC / Google Analytics)

We are looking for a Digital Marketing Expert who has excellent knowledge of SEO (On Page & Off Page), Google Analytics, Google Webmaster Tools, Google Adwords etc.

The candidate will need to have excellent command over English and possess technical knowledge of SEO, including keyword research, competitor analysis, comprehensive site audits/optimization and all off-site promotion (strategic and practical), with hands-on experience. Google certification will be a huge plus.

The role involves the following specific tasks
  • Continuous review of our website to provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.
  • Implement link-building campaigns to meet the company’s SEO goals.
  • Monitor web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance the company’s goals.
  • Work with designers and content writer to create email campaign creatives
  • Analyze the reports and optimize the mailer campaign to improve its performance
  • Manage the day-to-day search marketing activities across multiple campaigns and analyze performance of such campaigns
  • Review PPC programs and optimize data gathered from both organic and paid sources
  • Excellent command over English - written & spoken
Perquisites & other emoluments

We provide a dynamic, fast paced and extremely engaging workplace where employees get rewarded and recognized for their hard work without having to deal with and navigate the usual hierarchical and political organizational structure. Wyzen Systems Pvt Ltd has a flat structure where every employee has access to senior management and thus the opportunity to share their thoughts and ideas and discuss ways to make their careers and lives fruitful and satisfying. Most roles come with generous performance incentives that encourage employees to produce at a 100% each day of the week.

Employees who work in support functions during odd hours also receive special incentives and allowances in addition to industry leading remuneration packages.

How to Apply

To apply to any of the roles above, please write to us with your current resume, mentioning the position you are applying for at jobs@wyzen.com