At go4WorldBusioness.com, we are changing how small businesses discover supply and demand information for their products and services. For the past 20 years we have been helping manufacturers, suppliers, traders and other trade related professionals connect with their counter parties to transact wholesale and high volume business across borders.
We are looking for dynamic and enthusiastic professionals to join our young and innovative workforce across various job functions, as we embark on our next leg of growth.
As a Customer Success Manager, you will be responsible for making sure that our support desk is providing timely, accurate and meaningful resolution to all customer queries. You will have direct responsibility of quality control and also need to setup and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately by you. Your goal eventually is to maintain good customer satisfaction to influence renewals and new sales.
You will also be in charge of identifying and facilitating agent training and development for your team members.
Customer Support is the single most important function at go4WorldBusiness. We pride ourselves as being one of the most customer centric companies in our domain and go to any length to ensure we have nothing but happy customers. We have a vibrant and dynamic team of Support Agents who work round the clock to answer customer queries and provide quick resolution to all customer complaints.
We are currently looking for experienced support personnel to join our growing team of agents who use emails, live chat and phone support to help users find success using go4WorldBusiness. The ideal candidate will have a support oriented, pleasing personality who has excellent command over English and who knows how to deal with difficult situations and yet come out making the customer feeling like a million dollars.
Our Lead Verification Agents work round the clock to speak with wholesale buyers to understand their buying requirements for various goods and services. The ideal candidate will have excellent command over spoken English and be willing to work in a fast paced, target-based environment. This is a purely voice based process.
You will be required to speak to global, senior business managers on a day to day basis, understand and extract detailed information about their purchasing needs within a small time frame. After spending any length of time in this process, you will gain understanding of processes and terminologies used in global trade and acquire valuable experience that may lead to a career in international trade.
This is a senior role in our Technology Department with immense visibility and rich career rewards. We are looking for highly experienced candidates who are ready to step into (or are already in) technology leadership roles.
The ideal candidate will have close to 10 years of experience and be generally excited about technology and well versed with latest development methodologies and frameworks used to build large scale and high performance web based solutions. You will be responsible for:
We are currently looking for enthusiastic technologists to come and join our team to help us build the next generation go4WorldBusiness.com. As a Senior Developer, you will work with a team of talented developers and will have to be very knowledgeable in scalable web architectures, distributed systems and patterns for website development.
You will be responsible for taking specific product features through entire life cycle, from requirement analysis to production roll out, meeting the reliability, performance and quality targets required in our company.
We are looking for a Digital Marketing Expert who has excellent knowledge of SEO (On Page & Off Page), Google Analytics, Google Webmaster Tools, Google Adwords etc.
The candidate will need to have excellent command over English and possess technical knowledge of SEO, including keyword research, competitor analysis, comprehensive site audits/optimization and all off-site promotion (strategic and practical), with hands-on experience. Google certification will be a huge plus.
We provide a dynamic, fast paced and extremely engaging workplace where employees get rewarded and recognized for their hard work without having to deal with and navigate the usual hierarchical and political organizational structure. Wyzen Systems Pvt Ltd has a flat structure where every employee has access to senior management and thus the opportunity to share their thoughts and ideas and discuss ways to make their careers and lives fruitful and satisfying. Most roles come with generous performance incentives that encourage employees to produce at a 100% each day of the week.
Employees who work in support functions during odd hours also receive special incentives and allowances in addition to industry leading remuneration packages.
To apply to any of the roles above, please write to us with your current resume, mentioning the position you are applying for at jobs@wyzen.com