Over the past 2 years, Peter, who is from ST hydraulic equipment manufacturing company, has been very smooth in purchasing hydraulic valves in Ningbo. He and I often have some communication via emails, but there is no cooperation yet due to the high price. A batch of hydraulic directional control valves he purchased last year had problems. Six months after shipment, the customer found that the hydraulic system could not operate because the valve spool of the hydraulic directional control valve was stuck, and asked ST company to solve it within 30 days. Peter communicated with the original manufacturer of this hydraulic directional control valve but no gain. The manufacturer thought that the hydraulic oil was not clean or there were problems in installation, because their hydraulic directional control valves passed the test before shipping.
The boss asked Peter to check with other manufacturers and be sure to solve customer complaints within 30 days. Most manufacturers advised that they have no existing stocks that are exactly same as this hydraulic directional control valve, and they are also not willing to produce it especially for such a small quantity. Some manufacturer advised that they can customize it for Peter, but it will take more than 50 days and also costs a lot. Two weeks passed but still no solution, which makes Peter haggard.
Peter thought of AAK and emailed us to ask if there was a hydraulic directional control valve of the same model, and the faster the delivery, the better. After reading this email, I understood that there was a problem with the hydraulic directional control valves purchased by Peter. After further communication, I learned that the valve spool of the hydraulic directional control valve he purchased this time was easy to be stuck and complained by customer. According to Peter's drawings and working condition requirements, AAK engineers conducted comparative analysis, and later found that the control principle and size of this hydraulic directional control valve are consistent with one of AAK's existing stock, except that the design method is different.
I immediately answered Peter that AAK had 100 hydraulic directional control valves in stock. At the same time, I emailed the drawings of AAK hydraulic directional control valves and asked Peter and his engineers to verify whether AAK hydraulic directional control valves met their requirements. The next day, Peter said that their engineers thought AAK hydraulic directional control valve could not be used because some designs were fundamentally inconsistent. I suggested to him: if you want to solve the customer complaint within 30 days, perhaps purchasing this hydraulic directional control valve is the best choice. To believe in the analytical ability of AAK, you should try our hydraulic directional control valves first. If it really cannot be used, AAK shall bear all expenses for goods return.
Change the design of hydraulic directional control valve, the vibration disappears, and AAK eliminated Canadian factory at zero cost Hunter is an old purchaser of EAGLE PRO company in Canada. It has been several years since he purchased hydraulic directional control valves from AAK. In the second half of last year, Hunter emailed that he would become the general manager of Hangzhou branch in a month and visit AAK. Hunter has been engaged in procurement for 5 or 6 years. This promotion must be due to outstanding contributions. Some time ago, their company developed a batch of hydraulic cylinders, which vibrated greatly during commissioning. Their engineer thought that there was a problem with the hydraulic directional control valve, but the hydraulic directional control valve was normal when tested separately. The engineer was confused, and the boss was also very anxious. He asked hunter to consult the manufacturer of hydraulic directional control valves. This hydraulic directional control valve is produced by a local factory in Canada. After on-site analysis, the engineer of the original factory thinks that the vibration is caused by the sharp change of oil port pressure during the reversing of the hydraulic directional control valve. It can be solved by changing the hydraulic manifold design. The engineer's scheme is to connect two small adjustable one-way throttle valves in series on the control oil circuit at both ends of the hydraulic direction control valve. After 20 days, according to the plan of the original hydraulic directional control valve manufacturer, there was no vibration. The boss was very happy and let Hunter be promoted. Knowing that the installation of two throttle valves has increased their cost by 20%, I wonder if there is any other scheme. After getting their hydraulic direction control valve drawings, hydraulic manifold drawings and the hydraulic schematic diagram of the system, AAK engineers began to analyze. Three days later, AAK's scheme came out. The shoulder of the hydraulic directional control valve spool table was redesigned and a triangular throttling groove was added to avoid the sharp change of oil port pressure during reversing. This new design does not change the production cost of the hydraulic directional control valve, that is, it solves the vibration at zero cost. Hunter was a little incredible and asked AAK to immediately sample the new hydraulic direction control valve. One month later, the hydraulic directional control valve of AAK sample was sent out. After commissioning, there is no vibration, but the cost is zero. Hunter's boss happily saved 20% of the cost and asked hunter to always send inquiry for any hydraulic directional control valves to AAK at the first time. The design of hydraulic directional control valve runs through the whole process of design, manufacturing, use and maintenance. A good hydraulic directional control valve design cannot be separated from manufacturing.
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