RecSee 3.0 provides an integrated recording system including voice, screen, text. It offers precise consultation pattern analysis, extensive search beyond the simple concept of voice recording.
RecSee Monitoring is a program for the managers who use Furence¡¯s new concept of recording solution RecSee.
This allows the managers to easily view a variety of information and help them by providing real-time listening for more efficient agent management.
RecSee 3.0 provides an integrated recording system including voice, screen, text. It offers precise consultation pattern analysis, extensive search beyond the simple concept of voice recording. RecSee Monitoring is a program for the managers who use Furence¡¯s new concept of recording solution RecSee. This allows the managers to easily view a variety of information and help them by providing real-time listening for more efficient agent management.
T-Motion is an optimized and integrated solution that combines various solutions used in contact center. Particularly, this multi-functional all-in-one contact center solution is designed to maximize the productivity and efficiency of small and medium sized business. It consists of CTI, IVR, Recording, Wallboard, Auto Dialing, T-Softphone, EMS and CRM
M / W, and call processing on the role of IP PBX is the responsibility of all controls and functions of the board expressed in a single hardware implementation, as well as from multi-display and network access should be available. This general-purpose web-based dashboard solution offers call information in various types for a manager and agents to easily understand the status and indicators in real-time on the web.
Scenario management, statistics, System interface, Data security, Call-back history and Real-time monitoring of scenarios This system is effectively designed to maximize customer satisfaction by offering the function of managing a quarter based on scenarios and campaign strategies, a powerful scenario generator tool, and optimized web management environment.
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