Call Management Software

Software products & bpo & mt

Complete gui based interface and operation
Predictive dialing
Answering machine detection (upto 90%)
Music on hold
Voice recording and retrieval
Crm
Three-way calling
Call back scheduler
Complete software based solution
Call snooping
Call barging
Live monitoring
Agent quality management
Web based reporting query engine
Call history
Simultaneous inbound/outbound calling
Local and remote call agents
Call detail records
Authentication
Call queuing (inbound)
Web-based administration
Multiple campaigns and lead sets
Full featured a.C.D.
Powerful reporting
Web control panel
Realtime queue stats (inbound)
Call parking
Conference bridge
Blind transfer
Call forward on no answer
Multiple voip gateways
Call hunting
Call conference
Call transfer
Voice mail
Call forwarding
Barge in
Admin console
Use as intra office pbx
Use as ip pbx
Use as multilocation
Compatible with e1
Campaign selection while sign in for multiple campaigns
Script integration
Campaign wise crm pop up and scripting
Campaign wise dispositions
Tpv or third party verification
Hold or unhold self-other-self or away
Call scheduling
Agent call transfer
Remote login

Call center solution the z .Ccs (call center solutions) system is easy to customize, administer and use. The z.Ccs system can be integrated within the existing communications infrastructure. The product is developed on the defacto industry standard voice processing hardware. The product allows seamless lan connectivity options. Also supported is full open database connectivity (odbc) support for immediate and future cti developments and the product is so developed that it supports pbx and pstn integration.

Dialers is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. A dialer automatically inserts and adapts the numbers depending on the pre-programmed data, allowing the user to subscribe to the service providers at his wish and feasibility.

Gaytes dialer solutions are integrated with switching systems ( epabx or server & acd ) to monitor agentÆs status and its activities. Optimize agent utilization and thus enhance call center productivity.

Gaytes dialer solutions :

ò auto dialer - phone system delivers a pre-recorded message to live answers and answering machines. If another call status is detected (busy, etc.), our phone systems can reschedule the call for a later time. Simple messages can be delivered or the call recipient can be presented with an ivr script that accepts touch phone responses.
The remaining auto dialer techniques are used in conjunction with call center phone agents. These agents are either local to the contact center or can be working from home or in remote locations.

ò preview dialer - phone agents view call information prior to the call being placed. The agent can decide not to initiate the call.

ò progressive dialer - this dialing method passes the call information to the agent at the same time the number is being dialed by the phone dialer. The agent usually has a few seconds to view the call information, but cannot stop the call process.

ò predictive dialer - this technique is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted by human voice detection technique. This eliminates busy signals, answering machines, etc.

Telco switch

Deals with call center technology, we provide solutions to your all call center needs, we also provide 3 months free technical service to the clients, for call center software.

Standard

Web call center software

UniteSoft eDoc is simple and easy web solution for small to corporate organization. Easy configuration and crystal design make software very user friendly. Software hides complex things and response as simple as reading abc. This is the main reason, it is always no one choise of the customer.

Since the eDoc is web based application, it can run on internet or intranet and can be accessed globally via browser.

Benefits
Pyramid designed and developed eDoc software to address the most common challenges associated with document archiving and workflow. Some of the key benefits across all application areas are: •A centralized repository for storing all documents
•Provides audit logs to track creation, modification and deletion of documents
•Access to documents can be restricted
•Easy to share documents
•Ease of Use
•Reduces time to market for easy accessibility to information resulting in increased customer satisfaction
•Increases productivity by providing a single point access to documents archived from various channels such as Emails, Fax, Paper and Files
•Single interface to open and work on different applications
•Automates business processes by converting paper to digitized format and flow of documents to streamline critical processes like vendor/distributor invoice management and purchase process management
•Organizations benefit from consolidating disparate document management and departmental offerings into a single, standardized suite that provides consistent metadata, file indexing, search and repository features
•Improves quality by delivering right documents over web at any point of time over secured backbone and preserves perishable paper information over specified time
•Document can be searched by the content in the document too.
•Better Reporting.

Features
•Storage: A typical document management system provides a repository to store and organize documents. The repository can reside on a server over a network. To build the document repository, documents and files can be imported or paper documents can be scanned and saved into the repository.
•Retrieval: Detailed search criteria can be provided to enable faster retrieval of documents stored in the repository. Search can be performed on the basis of document any or multiple attributes such as name, type and date e.t.c
•Content Searching: Content Searching feature can be used for fast retrieval of documents based on document content. Text can be searched within the document with "Exact word", "All Words" and "Any words". Search can be performed on the basis of content or attributes or both.
•Tracking: Details of all documents imported, modified and deleted are usually stored in a audit log for history.

DocSign is a CMS (content management system) to computerize the entire processes and

forms in the company, especially it supports for all processes and forms of ISO documentation (

International Standard Ongranzation). DocSign based on WebService technology, so DocSign

supports for connection via Internet or LAN ( Local area network).
DocSign creates an environment, which allow exchange information easily, quickly, at every

time, every where (with an internet connection) between the members in the company and

maybe with your partners outside your company, and reduce the time to complete works,

increase productivity, manage data in the way of concentrated and uniformed. Another great

feature of this software, it allows to build available template processes and forms with strong

ability to customizable forms and processes , suitable for all processes, all approval cycle of

forms.